All payments are due upon receipt.
All orders are final and can not be alltered once placed.
The minimum value of an order is $20.00 before courier charges. We reserve the right to charge a $8.00 handling fee for smaller orders. Any product paid or unpaid and uncollected within three months of placing the order will be disposed of. Orders that do not comply to our file specifications and files that are excessive in size will incur a file handling fee. For aforementioned orders, service times will also be extended. File specifications can be viewed here.
Shipping turn around time is dependent on the type of product ordered. In the case of overnight delivery the seller will not be held responsible for any delay made by the courier company. It is important to allow one extra day for the possibility of a delay. Buyers orders will not be sent until every item is completed within the time frame stated. If any item is requested to be sent separately a second courier charge will be applied. Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. Orders will not be combined unless specifically requested. Each order will be charged the courier amount and each additional order will be charged a handling fee of $8. In the case of failure to collect a delivery item the buyer will be charged a $10 redelivery fee.
A rush fee of 50% will apply to a request for delivery outside of our usual turnaround times.
We print without corrections to colour or density.
We do not critique images.
We print for professional photographers and assume that the photographer has a working knowledge of how to prepare a file for print.
All sizes are in inches unless otherwise stated.
For our larger prints, we leave excess paper attached when it is available, the prints are not trimmed to size as it makes it easier for framers. If you require your prints trimmed to a size you must request this service and a charge of $ 1.00 per print will apply.
Bleed and size
All of our products are made to an accuracy of + - 3mm or + - 5% whichever is the greater. Please ensure that any important detail is kept atleast5mm from the edge.
Any claims for damage must be made within 7 days.
Items are entitled to be refunded or returned based on a complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
We do not flat pack prints greater than 12" x 18"
Changes to This Agreement
RGB Digital Pro Lab reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms available to view at http://rgbdigital.com.au/customer-info/terms-and-conditions.html. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.
Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the RGB Digital Pro Lab site immediately.